Get matched with top flooring pros in Lake Saint Louis, MO

"Scott and team did a fantastic job! They communicated clearly and efficiently and went above and beyond to bring our 130 year old floors back to life! They are trustworthy contractors and we would definitely hire them again."

"I had wood floors installed upstairs last year and I loved them so much that I wanted the same on the first floor.. Dayton, the sales rep, did a great job listening to my request. I hadn’t planned to make a purchase, but she gave me such a great price that I moved forward and will have my floors installed in August.."

"I needed to have my carpet and padding removed from one bedroom. They came at the time they said and began the work. It took them almost 3 hours to finish. Both men were kind and professional. They did a very good job of removing all the nails and staples. Very happy with the job they did. I will recommend them to anyone that needs this done in their home."

"We interviewed several independent hardwood installers and chose Classic Flooring Solutions on the basis of their presentation, proposal, and description of the crews that were long term employees or family members. Jacob described in detail how he would match the level of the existing tile that would abut the hardwood in three locations and how he would provide transitions to carpeted rooms and carpeted stairs. Estimated time was 3-4 days, in actuality completed work in just under 3 days even with change to scope of work (new baseboard requiring multiple cuts to fit, rather then reuse existing baseboards). Caleb was project supervisor and had 2-3 assistants throughout. Total of about 700 sq ft. I had much of the furniture out of the area except for a large china cabinet, a large bookcase and a spinet piano, all on sliders for carpet. The crew moved these pieces multiple times (without added charge) during the work flow and substituted felt sliders that I had ready. Arrived promptly as scheduled and worked with minimal break time. Part of the proposal was for a trailer dumpster for debris which was easily placed in my driveway and did not prevent me from using the driveway for parking. Workmanship was meticulous and job site was cleaned at the conclusion. Time from acceptance of proposal to work beginning was about 6 weeks, but since flooring was custom ordered, wait time from arrival of material to job was only about 2 weeks. We would recommend them without reservation."

"We had our carpet repaired and stretched. They did a great job on both."

"Luiz and his team did an incredible job on my floors. They were kind, professional, and got the job done quickly with no sacrifice to quality. I will definitely have LC Floors do other rooms in my home after such a great first experience."

"Fantastic local company! They’re extremely knowledgeable, efficient, and prompt! There wasn’t a bit of dust to speak of after sanding our floors. They took our beat up floors that had been hidden under multiple carpet changes and gave them new life. Sincerely amazing."

"Excellent! Communication was outstanding, and our new tile floor is perfect!"

"They did an excellent job in a timely manner. I had a large corner tub taken out and needed new floor tile in order to set a claw foot tub. It looks great. There were some issues that arose as in any project. We were able discuss and were able to come up with workable solutions. Definitely will hire again for future projects."

"Okay, so earlier this week I was angry with you empire for a couple reasons. But as I'll explain below, you've really come a long way to rectify and impress me with your customer service. Here's what happened. A few weeks ago I purchased Cool Breeze carpet for my whole house to go over the tiles that are currently in place in every room and Northbrook Terrace vinyl plank flooring to go over tiles in kitchen, dining room, and butlers pantry. Install date 7/19 arrives and the install team lead by Juan arrives (very nice, professional and knowledgeable) they do the walk through and inform us that the carpet can't be laid over tiles, it's the wrong type. You can imagine our frustration, our salesman completely screwed up. $11,000 is a big screw up. Juan was trying hard to make it right, but he couldn't, he wanted to at least put down the vinyl but alas he didn't have the right transition moulding to do that without carpeting. But dude was really trying! So, by this point I'm totally ticked, salesmen are supposed to know their products! Needless to say at this point my house is in complete disarray as I'm ready for flooring, I'm upset and now don't know what my options are. So I get a hold of the salesman who is going to come back out to my house Monday evening and show me products that will work over my tile floors and try to save the sale. He shows up and is of course apologetic, he's a nice person so I try to make the best of the situation and let him show me the products; we find one that is suitable sign the paperwork and find out that now I'm looking at weeks before I can get an install which has just got me beyond depressed because now I have to live with my house essentially torn apart and in chaos because what's the point in unpacking everything that I've put away in order to prepare it for install and do twice the work? So before he leaves he gives me the customer service managers phone number for the area John Merrell, so I call him the next day which was Tuesday the 20th and leave him a voicemail he calls me back within the hour and immediately starts to try to make everything right. Boy howdy did he, this man went above and beyond to make it right! Suffice to say my new flooring guaranteed to work in my house is getting installed tomorrow. Talk about customer service! I am very impressed on how empire took a negative and turned it into a positive. They saved me money to boot! So, that being said I'm impressed. The reason I initially picked empire was because the products are made in America and are mostly all recycled or have a lot of recycled product in them, but the reason I chose to stay with empire after the debacle of the wrong product was their outstanding customer service."